FAQ

Frequently Asked Questions



I have a specific demand regarding a product that is not listed in your catalog.

We propose customized services, so please feel free to contact us; we will do our best to answer to your request.

How do you ship the biological products you propose on your website?

All our biological products can be sent internationally. We only use certified shipment companies we use to work with.

I am not confortable with the administrative work regarding biological product import/shipment. Can you take care of that?

We provide all documentation required for sending/exporting biological products internationally, including CITES permits.

How long does it take to obtain the samples ordered?

The delivery time depends on the volume ordered. Usually we can deliver in 2 to 3 weeks.

How can I order a product?

After choosing your products, you need to create your account. Once your registration is validated, you will receive your quote by email. You just have to confirm your order, the samples will be sent (delivery time depending on volume) and the invoice proceeds.

What kind of payment can I use?

Payment shall be made by wire transfer within 30 days after receipt of the invoice.

No online payment.